+ Shipping & Delivery +
- Enjoy fast, complimentary worldwide free shipping on all orders of one or more jewelry pieces.
- All orders are shipped securely and insured with our trusted carrier.
- All orders placed on www.viaumbrata.com are shipped from The Netherlands.
- If you order a prototype item, your order will be shipped within 3 working days.
- All other copies are made to order and require up to two weeks before shipping.
- Please note that a signature is required upon delivery to ensure the highest level of security.
- Standard delivery times:
- The Netherlands: 1 to 2 working days
- Within EU: 3 to 4 working days
- United Kingdom: 4 to 5 working days
- Rest of the world: 12 to 16 working days
+ Returns & Exchanges +
- We accept returns within 14 days of receiving your withdrawal request by email.
- To receive a pre-paid return label, please email us at viaumbrata@gmail.com with the completed withdrawal form attached.
- Kindly ensure that all items are returned in their original packaging, unworn, and in the same condition as received.
- Once your return is received and inspected, we will issue a refund to the original payment method.
- If an item is found to have been used or altered, it will be returned to the customer without notice, and additional shipping charges will apply.
- Custom sizes and bespoke pieces are final sale and not eligible for return.
- For full details, please refer to our Terms.
+ Taxes and Duties +
For orders outside the EU:
- The price paid at checkout does not include VAT, customs duties, or other local fees. You may be responsible for these charges upon delivery, depending on the regulations of your country or region.
- We recommend contacting your local customs office for more information about shipments from the EU to your country or region.
+ Business clients +
For business clients within the EU:
- An invoice including your VAT number can be issued.
- If your business is located in the EU (excluding the Netherlands), your purchase may be VAT-exempt, and a reverse charge invoice can be issued.
- To request any of the above, please contact us with your VAT number at viaumbrata@gmail.com before placing your order.
+ Before checkout +
- All pieces are handmade the designer.
- The photos on this page show the prototype of its series. The prototype is the first piece in its series.
- If you purchase a later copy, the appearance may vary slightly due to the natural textures of the gemstones—but the design remains the same.
- Each prototype and every copy is made with the same care and intention.
- If you order a prototype item, your order will be shipped within 3 working days.
- All other copies are made to order and require up to two weeks before shipping.
+ Customize +
For custom pieces, feel free to email us anytime at viaumbrata@gmail.com and we look forward to hearing from you.
The contact form is under construction and thank you for your patience and support.