+ Guarantee +
- All Via Umbrata pieces come with a two-year warranty from the date of purchase.
- During this period, we are happy to provide full care services, including cleaning, re-stringing, and repairs.
- After the two-year period, we continue to offer cleaning, re-stringing, and repair services for all Via Umbrata pieces.
- These services will be subject to a fee, to be covered by the customer.
- If you would like to request maintenance or repair, please contact us at viaumbrata@gmail.com.
- For items purchased through our stockists, you must contact the stockist directly to begin a repair or warranty claim.
- Please note that the warranty does not cover:
- Normal wear and tear, such as scratches or fading.
- Damage caused by misuse, neglect, or accidents.
- Alterations or repairs made by unauthorized parties.
- Loss or theft of the product or its components.
+ Before checkout +
- All pieces are handmade the designer.
- The photos on this page show the prototype of its series. The prototype is the first piece in its series.
- If you purchase a later copy, the appearance may vary slightly due to the natural textures of the gemstones—but the design remains the same.
- Each prototype and every copy is made with the same care and intention.
- If you order a prototype item, your order will be shipped within 3 working days.
- All other copies are made to order and require up to two weeks before shipping.
+ Customize +
For custom pieces, feel free to email us anytime at viaumbrata@gmail.com and we look forward to hearing from you.
The contact form is under construction and thank you for your patience and support.